Supported HP Printers & MFPs

FIRMWARE NOTES – IMPORTANT

Celiveo 365HP Futuresmart printer models released from January 2021 are of the “Futuresmart Modern” generation and shall run the HP FutureSmart firmware version 5.7 or newer.  If a firmware older than 5.7 is used the printer will crash when it is added to the Cloud portal. The list of the HP Futuresmart Modern devices is available below.

Celiveo 8:
HP Futuresmart printer models released from January 2021 are of the “Futuresmart Modern” generation and require the Celiveo 8 22F version which includes WA 8.9.54.2, CVP 8.9.22.2 and Printer Agent 8.9.122.1206 an shall run the HP FutureSmart firmware 5.6 or newer. The list of the HP Futuresmart Modern devices is available below.

Celiveo 365 and Celiveo 8With the FutureSmart 5.5 firmware (and later versions), TLS 1.3 is enabled by default and as such the Celiveo Printer Agent will not function properly since not all SQL Server supported editions support TLS 1.3. The TLS version must be set to 1.2. To learn more about this requirement and what can be done for now, please read this article.

Do not use HP Futuresmart firmware 4.9.0.1 as some problems have been encountered.
If you are using HP Futuresmart firmware 4.10 or later, you need to enable port 9100 during the synchronization and disable it once the synchronization is complete. To learn more about how to enable/disable port 9100, please see the Celiveo Manual.

List of supported HP printers and MFPs